Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for RO: Landverse Genesis using the options provided.
Report In-Game Bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"4bdb1640124ac06e8c8a7ce251d944818de2490f_lout","branding":{"id":"4","key":"lg","name":"RO: Landverse Genesis","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/102","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000a1c","headerLinkHoverBGColor":"#000a1c","headerBadgeColor":"#000a1c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dab6191c-55f2-4540-a27f-0050e6c4db8b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTkyZDRhNy1kZjNjLTQ5MDAtODM2MC0wNmM2ODdjMzQ1ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRhYjYxOTFjLTU1ZjItNDU0MC1hMjdmLTAwNTBlNmM0ZGI4YiI6WyJyZWFkIl19LCJleHAiOjE3NzA4MjQwOTYsIm5iZiI6MTc3MDgyMzQ5Nn0.NMHqHbPecKjEUBFA_-kFmlr5p4Abg6gRW6dQoLYtccw&client=8a92d4a7-df3c-4900-8360-06c687c34584&mode=fit","logoId":"dab6191c-55f2-4540-a27f-0050e6c4db8b","isLogoAvailable":true,"helpCenterTitle":"Please use Inquiry if you can't find what you're looking for.","sharedPortalName":"Maxion Knowledge","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Please use Inquiry if you can't find what you're looking for.","sharedPortalName":"Maxion Knowledge","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#101010","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c20cd07b-84a1-46e0-a611-fb9427bbddfb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTkyZDRhNy1kZjNjLTQ5MDAtODM2MC0wNmM2ODdjMzQ1ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMyMGNkMDdiLTg0YTEtNDZlMC1hNjExLWZiOTQyN2JiZGRmYiI6WyJyZWFkIl19LCJleHAiOjE3NzA4MjQwOTYsIm5iZiI6MTc3MDgyMzQ5Nn0.gd--C1HBjSNqQKC4Yh451Lyn-cWZJ-efGEj6sZIkSvI&client=8a92d4a7-df3c-4900-8360-06c687c34584&height=300&mode=fit","bannerMediaApiFileId":"c20cd07b-84a1-46e0-a611-fb9427bbddfb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"lg","projectId":10004,"serviceDeskId":4,"name":"RO: Landverse Genesis","description":"<p>Welcome! You can raise a request for RO: Landverse Genesis using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"53","name":"In-game Item Lost","descriptionHtml":"","callToAction":"In-game Item Lost","introHtml":"<p>Item lost (In-game) Issues</p>","icon":10508,"iconUrl":"https://maxion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7],"key":""},{"id":"55","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://maxion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[7],"key":""},{"id":"52","name":"Report In-Game Bug","descriptionHtml":"","callToAction":"Report In-Game Bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://maxion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[7],"key":""},{"id":"58","name":"Report Violation & Cheating","descriptionHtml":"","callToAction":"Report Violation & Cheating","introHtml":"","icon":10518,"iconUrl":"https://maxion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[7],"key":""},{"id":"54","name":"Report Website bug","descriptionHtml":"","callToAction":"Report Website bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://maxion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[7],"key":""},{"id":"56","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://maxion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[7],"key":""},{"id":"57","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://maxion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[55,56,57,54,52,53,58]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTkyZDRhNy1kZjNjLTQ5MDAtODM2MC0wNmM2ODdjMzQ1ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4MjQ2OTYsIm5iZiI6MTc3MDgyMzQ5NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.nG72Q06eUg33CxTryYzoAwoAAJWZNR2h3f4k6mXJWcM","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"8a92d4a7-df3c-4900-8360-06c687c34584","tokenDurationInMins":20}},"reqCreate":{"id":52,"projectId":10004,"issueType":{"id":"10001","name":"Bug"},"form":{"name":"Report In-Game Bug","descriptionHtml":"","callToAction":"Report In-Game Bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://maxion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10052","fieldConfigId":"10154","label":"Game ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10068","fieldConfigId":"10206","label":"Server","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10046","label":"Yoyo","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10047","fieldConfigId":"10146","label":"Character Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10057","fieldConfigId":"10159","label":"Time of Issues","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/52","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/52","calendarParams":{"firstDay":0,"date":"2026-02-11T22:24:56+0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YTkyZDRhNy1kZjNjLTQ5MDAtODM2MC0wNmM2ODdjMzQ1ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4MjQ2OTYsIm5iZiI6MTc3MDgyMzQ5NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.nG72Q06eUg33CxTryYzoAwoAAJWZNR2h3f4k6mXJWcM","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"8a92d4a7-df3c-4900-8360-06c687c34584","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}